VAST Error Library
Back to libraryVAST Error 602: Required companion could not be displayed
How to troubleshoot missing required companions that block the main ad experience.
VAST Error Library
Back to libraryHow to troubleshoot missing required companions that block the main ad experience.
One or more required companion creatives could not be displayed. In operations, this usually shows up when the environment required a companion that was unavailable or unusable.
This is the kind of issue that is easiest to solve when the investigation starts from the right evidence path. VAST Inspector is usually the fastest first step because it confirms whether the response, wrapper chain, or media selection behaves the way the player expects.
This can block revenue even when the main linear ad is otherwise healthy because the campaign rules depend on the companion requirement.
The most common causes are required companions missing or unusable, layout constraints preventing display, and trafficking assumptions that did not match the page or app surface. Teams often treat the visible error as the root problem, but in practice the real issue may sit earlier in the wrapper path, in the creative package, or in the environment assumptions around the request.
That is why it helps to compare a failing request against a known-good example. Once you know whether the difference is structural, timing-related, or environment-specific, escalation becomes much faster and cleaner.
VAST Inspector should be the first stop for this class of issue. From there, move into VAST Error Code Explainer to narrow the failure further.
A useful investigation should end with concrete evidence: the failing tag or asset, the exact point where the player behavior diverged, and the partner or configuration change most likely responsible. That turns a generic player code into an actionable support ticket or launch fix.
Confirm whether companions are required for the campaign, then verify the returned companion assets and the available display surfaces together.
These tools help when the page above points to wrapper, error-code, creative-fit, or media-response problems.
VAST Inspector
Test and debug VAST tags with full XML inspection, playback simulation, and real-time event tracking—all in one tool. Built for QA teams and video operations specialists, this tool uses the Google IMA SDK to simulate real-world playback and surface issues in tag structure or delivery. Paste your VAST tag to view formatted XML, preview creative playback, and monitor SDK events like load, start, and complete in real time. It’s ideal for troubleshooting wrappers, verifying third-party tags, or confirming tracking pixels. Everything runs client-side for speed and privacy during development and testing.
VAST Error Code Explainer
Enter a VAST error code and get a plain-language explanation plus the first troubleshooting steps to take. Useful for QA, CTV support, and partner escalations when the player exposes an error number but not enough context to act quickly.
If this page narrowed the symptom but did not finish the job, move into the guides, reference pages, and live tools below.